faqs.

What is the design process?

You pay for your design.

You will receive an email from us in less than 24 hours with a questionnaire regarding your design and the information that will be needed.

You will receive your designs one day before the due date in case of any revisions., we will finalize by you choosing the best option that works for you. If you have any additional revisions that may prolong your due date.

After you have chosen your final design we will send everything right over to you! All designs will be sent BY or BEFORE 6pm CST standard.

 

I want to set up a call? How can I do that?

No worries! Book a call today with us here.

 

I want to work with you, but can't find what I'm looking for.

We can still help you! Just send us a email by clicking here!

 

How many revisions will I get?

 

Every design project includes 3 free revisions which include color, font, and sizing changes. 

Anything that exceeds 3 revisions will be charged as a additional fee. If you approve the work and wish to have any more changes you will be charged additional fees.

 

Do you accept google images for logos?

No, we don't not use any google images because they are copyrighted and only focus on text based logos for right now.

 

Do you create cartoon logos?

No we do not create cartoon logos under any circumstances.

 

Why does some projects take longer time?

 

At Valencia W Designs we love to research your gather data in order to give you the timeless brand that you deserve! It will be worth the wait.

 

What programs do you use?

Photoshop, Acrobat, Premiere Pro

 

How do I edit my social media templates?

Through editing programs similar or like canva and photoshop.

 

Where will I receive my designs?

Your designs will be sent via email as well as any other additional information you may need.

 

I need my design sooner, what should I do?

You can purchase our rush order fee, which may be applied to each project you desire to purchase.

 

What is your turnaround time?

Our turnaround time varies for each project, some may be longer than others.

 

Does my designs get printed?

No, we do not currently print but do recommend a list of companies you can use.

 

What type of files will I receive?

PNG, PDF, and JPG which will be vectorized and a transparent copy as well.

 

I'm not interested anymore! How can I get a refund?

You are free to cancel your project at any time if need be.

If your project has already been COMPLETED no issue with be given.

If your project hasn't started, you will only receive 50% of your money back.

Please note we have many projects coming in and by a project being refunded if it isn't started has taken away the space for another client.

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